RETURN POLICY – 100% SATISFACTION GUARANTEE
At Sinegal Estate, we are committed to crafting the best wines possible. With that, we are proud to offer a full satisfaction guarantee on all of the wines you purchase from us.
How do I return my wine?
If you’re not 100% satisfied with any of the wines you receive from us, simply contact us at (707) 244-1187 within six months of purchase and we’ll happily send you a replacement.
What do I do if the wine I ordered is damaged?
Despite our best efforts to secure wine shipments, wine bottles are fragile, and issues arise from time to time. Contact us at (707) 244-1187, and we will rectify the situation quickly
Please note that we will happily replace any wines purchased directly from the winery, given that they are still available; however, we cannot replace wines purchased from other wine retailers or restaurants. In rare instances, we reserve the right to deny our return policy to customers who we suspect are attempting to abuse the policy.
Delivery & Will Call
You must be 21 years of age or older, to order or receive alcoholic beverages from Sinegal Estate. Receipt of shipments containing alcoholic beverages requires the signature of a sober adult (a person 21 years of age or older who is not intoxicated). Wines purchased from Sinegal Estate are not for resale and are for personal consumption only.
Weather Holds & Fall Shipments
Unless specifically requested, we avoid shipping May-September. Outside of this window, we ship orders when in-transit temperatures are below 78 degrees. As a result, the majority of our orders ship from October to December. Exact timing may vary by several weeks based on order volume and wine release dates.
States Authorized for Direct Shipment | Tax & Shipping Rates
Currently, we ship directly to the following states (taxes vary by state and zip*): AK, AZ (5.6%-9.6%), CA (7.25%-11.5%), CO, CT (6.35%), DC, FL, GA (4%-9%), HI (4%-4.5021%), IA, KY(13.4), IL (6.25%), IN (7%), KS (8%), LA (4.45%), MA, ME (5.5%) MD (9%), MI (6%), MN, MO, NE (5.5%-7.5%), NV (4.6%-8.265%), NJ (7%), NM (5.13%), NY (4%-8.875%), NC (4.75%-7.5%), ND (7%-10%), OH (5.75%-8%), OR, PA (6%-8%), SC (6%-9%), TN (7%-9.75%), TX (6.25%), VA (4.3%-6%), VT (6%-7%), WA (6.5%-10.4%), WI (5%-5.6%), WY (16%).
*Zip code tax variances are indicated by % range. Shipping tax may apply. Tax and shipping rates, as well as direct shipping states, are subject to change.
Will Call Orders
Due to limited storage, we are unable to accommodate will-call orders on the property. Instead, we are able to offer a solution via VinFillment, our logistics partner, for a fee of $16. Simply provide us a 48-hour notice and we will arrange to have your order(s) picked up at 644 Hanna Dr., Suite A | American Canyon, CA 94503. Availability: 830am – 430pm (M-F).
Automatic Renewal Law Disclosure
All of the above membership offerings are offered as subscription programs that automatically renew unless and until you cancel your membership or your membership is terminated pursuant to the Sinegal Estate terms and conditions of use (available at https://www.sinegalestate.com/membership/policies/).
By signing up as a member, you are agreeing to the automatic renewal of your membership and having your credit card automatically charged three times per year prior to each shipment for the amount charged per shipment for each membership level depends on the membership selected: $497 for Silver Key; $1033 for Gold Key; $1500 for Platinum Key; $3030 for Master Key, less member discount, plus any applicable taxes and shipping charges.
For additional terms and conditions, please go to https://www.sinegalestate.com/membership/policies/.
Cancellation of Membership
In order to cancel your subscription:
Submit a termination request online through the following link: https://www.sinegalestate.com/membership/termination
Wine is a Delicate Commodity
Wine is a perishable commodity. Wine does not like extremes of temperature: hot humid summer and cold winter weather may adversely affect the condition of your wine during shipment. Sinegal Estate chooses shipping dates very carefully. If the customer specifies a unique shipping date it is the responsibility of the customer to reschedule shipment due to temperature.
Decanting and Storage
We recommend letting our wines rest for a few years before opening. However, if you can’t wait, open the bottle the night before you plan to enjoy it. Pour out half a glass of wine, then place the cork back in and store it upright in a cool place. As many of you are aware, wine is delicate so we recommend storing in an area that never exceeds 65 degrees Fahrenheit.
Your Privacy Rights
Effective as of 3/23/2021
Our Commitment to Privacy
Summary of Your Rights
If you ever have any questions about how we use and store your personal information, you can submit those questions to us at email@example.com. Below is a non-exhaustive summary of the rights you have in this policy. This summary is only for your convenience: it does not change the details, exceptions and legal obligations that apply to these items set out in more detail below:
We do not and will not sell your data to anyone
You may opt out of receiving marketing e-mails or the use of your personal data by us for direct marketing purposes. To opt out of the use of your personal data for this purpose, click here, contact us at firstname.lastname@example.org, or call us at (707) 244-1187. But you may miss out on allocations, offers, events, and special promotions.
We share your personal information only with certain of our service providers when necessary to carry out our business with you. You cannot opt out of sharing your information with our service providers that facilitate your transactions, but they cannot use your personal information for their own direct marketing purposes.
You can manage your personal information in the Account section https://www.sinegalestate.com/profile/login. If you would like us to modify or delete your information or account, you can send your request to email@example.com or call us at (707) 244-1187, and we will change or delete it (unless there is a specific reason we need to keep it).
What Information We Collect
We collect and store certain personal information about you at various points in order to provide you with products and services, including your email, other personal contact information, billing and delivery addresses, and your age for legal reasons. We collect this information when you provide it to us directly. Additional information is gathered from your devices automatically, as discussed in the Cookies section below.
Why We Collect Your Information
We collect your information to manage our relationship with you and send you communications and for a number of our other business purposes, including the following:
You must be of legal age to use the Site or to purchase any alcoholic beverage. If you wish to purchase any alcohol-containing beverage from us, you may be required to provide personal information sufficient to verify that you are over 21 years of age. If you do not provide information to verify that you are of legal age, we cannot provide any services to you. We also cannot ship any product to you if you do not provide an address at which a person over the legal age is available to receive the product. We do not knowingly collect nor do we sell personal information from individuals under 21, nor do we direct any of our content to individuals under 21. If we learn that we collected the personal information of a minor, we will take steps to delete the information as soon as possible.
We use your information for transactions with you including fulfilling wine deliveries and confirming winery visit appointments. We are required to collect and provide your information to certain of our service providers in order to process your orders, deliver your purchases to you, store your data, and manage our email communications.
We also use the information we collect for our marketing purposes. If you would like to opt out of our use of your information for marketing purposes or to be removed from our email list, you may contact us at firstname.lastname@example.org or click here. Even if you opt-out, we may still send emails to you concerning specific transactions or other non-marketing-related messages. Our service providers are not permitted to use your information for their own marketing purposes unless they have an independent relationship to you and have obtained your information from another source. We do not provide your personal information to any third parties for their own direct marketing purposes.
When you visit the Site, we also collect some basic non-personal information about you and your browser. Examples of such non-personal information that is collected include what type of browser and operating system you are using, how long you remained on our Site, and what pages you looked at while here. This non-personal information is anonymous and helps us understand how visitors browse our Site so that we can make their shopping experience better. We do not make any efforts to identify you from this non-personal information. We use Third-Party vendors for these services discussed more below.
How to Access or Delete Your Data
If you have created an account on the Site, you can access or delete your personal information in the Account section here. Otherwise, you can contact us at email@example.com or call us at (707) 244-1187. However, we may no longer be able to sell you any alcohol-containing beverages if you ask us to delete your information showing you are of legal age or are in a location where it is legal for us to sell to you, and you may need to make other arrangements to verify your age and location to facilitate transactions.
If you would like us to delete your account, please contact us at firstname.lastname@example.org or by (707) 244-1187. Note that even if you request deletion, we may continue to retain and use information as may be authorized or necessary under California Law.
Protecting Your Information
We make every effort to ensure that any data that we store about you is kept behind a secure firewall and is not accessible to the public in any way. Any sensitive information (such as credit card number) that we collect from you is tokenized and masked. Although we use our best efforts to protect the security of your information and our system, and we have agreements in place with our service providers requiring them to do the same, no transmission via the internet or storage of data can be guaranteed to be 100% secure. As a result of this and other factors beyond our control, we cannot guarantee the security of the information that you transmit to or through our Site. Therefore, you assume that risk by using the Site.
If you have any questions about the security of our Site, please feel free to contact us at email@example.com
How We Share Your Information
We value your privacy, and we will never sell or rent any personal information to any third party for that third party’s marketing purposes.
We work with service providers and third parties to assist us to fulfill our sales and services to you and to process your data, including shipping companies, storage companies, logistics companies, data hosts, credit card processors, and email management companies to host our databases, ship orders, process credit cards, bill users for goods and services. We require all such service providers and third parties to keep any information they receive confidential, maintain the privacy of all our customers, and to use any information provided to only provide services on behalf of us and you.
From time to time, we may also employ other companies and individuals to perform services, to maintain and operate the Site, and to maintain certain features on the Site. To such parties, we may disclose personal and non-personal information such as traffic patterns and website usage data; but in no event will we disclose any personal information for those other companies or individuals’ use other than assisting us.
Do Not Track Signals
Some browsers have incorporated “do not track” features to enable users to make privacy and security choices. By using these settings, your browser may send a signal to our website not to collect tracking information. The Site does not track information from users through cookies if a “do not track” signal is received. Information tracked by the Site through cookies is discussed above.
privacy policies update
If you have any questions about this policy, you can reach us at firstname.lastname@example.org